12phsky Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 12phsky ("we," "us," "our," or "the Platform") collects, processes, stores, and protects personal data relating to users ("you," "Player," or "User") of the 12phsky website and associated services.

12phsky operates as an online gaming platform serving Filipino players. As part of delivering our services — including account management, game access, financial transactions, and customer support — we necessarily collect and process certain personal information. We do so responsibly, lawfully, and only to the extent required to provide you with a safe, fair, and enjoyable gaming experience.

By registering an account on 12phsky or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 12phsky platform.

This Policy should be read alongside the 12phsky Terms and Conditions, which govern your overall use of the Platform.

2 Personal Data We Collect

12phsky collects personal data in the following categories, depending on how you interact with the Platform:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or regulatory obligation (for example, problem gambling self-exclusion records).

3 How We Collect Your Data

12phsky collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more detail on cookies.
• Third-party sources: Information received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud detection partners, and regulatory bodies, where permitted by law.
• Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or compliance purposes.

4 How We Use Your Personal Data

12phsky uses your personal data for the following purposes:

1. Account management: To create, maintain, and administer your 12phsky player account, including verifying your identity and age (21+ requirement).
2. Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core gaming experience on the Platform.
3. Legal and regulatory compliance: To fulfill our obligations under applicable Philippine law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and responsible gaming regulations.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
5. Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
6. Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit tools.
7. Marketing and promotions: To send you information about 12phsky promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
8. Platform improvement: To analyze usage patterns, improve game offerings, and enhance the overall user experience on 12phsky.
9. Legal proceedings: To establish, exercise, or defend legal claims where necessary.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by law.

5 Legal Basis for Processing

12phsky processes your personal data on the following legal bases, in accordance with the Data Privacy Act of 2012 (RA 10173) and its implementing rules:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain optional features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

12phsky does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game software providers: Licensed game developers and live dealer studios whose games are hosted on the 12phsky platform, to the extent necessary for game delivery and fairness auditing.
• Fraud prevention partners: Specialist fraud detection and cybersecurity service providers who help protect the Platform and its users.
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Lawyers, auditors, and other professional advisors, subject to confidentiality obligations, where necessary for legal or compliance purposes.

7 Cookies and Tracking Technologies

12phsky uses cookies and similar tracking technologies to operate the Platform effectively, improve your experience, and gather analytics data. Cookies are small text files stored on your device when you visit the Platform.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that maintain your login state and remember your preferences. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Help us understand how players use the Platform — which games are most popular, how long sessions last, and where users encounter issues. This data is aggregated and anonymized.
• Functional cookies: Remember your settings and preferences (such as language and display options) to personalize your experience on return visits.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the 12phsky platform. By continuing to use the Platform after being notified of our cookie use, you consent to the placement of cookies on your device as described in this Policy.

8 Data Retention

12phsky retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for legal proceedings.
• Gaming history and session data: Retained for up to five (5) years for responsible gaming monitoring, dispute resolution, and regulatory compliance purposes.
• Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, 12phsky will securely delete or anonymize it in accordance with our internal data disposal procedures.

9 Data Security

12phsky implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the 12phsky platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, 12phsky will notify affected users and the relevant regulatory authority in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

10 Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 12phsky:

• Right to be informed: You have the right to know what personal data 12phsky holds about you and how it is being used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data 12phsky holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that 12phsky delete your personal data. Note that this right may be limited where retention is required by law or for legitimate business purposes such as AML compliance.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests, subject to applicable legal exceptions.
• Right to data portability: You may request that 12phsky provide your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: If you believe 12phsky has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the 12phsky Data Privacy team using the contact details in Section 14. We will respond to all valid requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

11 Minors and Age Restriction

12phsky is strictly an adult platform. The minimum age to register and use the 12phsky platform is 21 years, in accordance with Philippine law governing casino-style online gaming.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data to 12phsky, we will immediately suspend the account, delete the associated personal data, and take appropriate action in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on 12phsky, please contact us immediately using the details in Section 14. We take underage gambling extremely seriously and will act promptly on all such reports.

We encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you need guidance on available tools, please visit our Responsible Gaming page.

12 Third-Party Links

The 12phsky platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 12phsky platform and does not cover the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access through or in connection with 12phsky. 12phsky is not responsible for the privacy practices, content, or security of third-party websites.

13 Changes to This Privacy Policy

12phsky reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where practicable, we will also notify registered players of significant changes via email or an in-platform notification.

Your continued use of the 12phsky platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically to stay informed of how we protect your personal data.

If any amendment to this Policy materially affects how we process your personal data in a way that requires your consent, we will seek that consent before the new processing begins.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12phsky handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

• Email: [email protected]
• General Support: [email protected]

Please include your registered account username and a clear description of your request when contacting us. For data rights requests, we may ask you to verify your identity before we can process your request.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.